Privacy Policy

Effective Date: 02/10/2025

At CNP Primary Care & Wellness, we are committed to protecting your privacy and ensuring that your personal health information is handled securely and responsibly. This Privacy Policy explains how we collect, use, share, and protect your information when you access our services, website, or communicate with us via mobile messaging.

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1. Information We Collect

We may collect the following types of personal and health-related information:

• Personal Identification Information – Name, date of birth, phone number, email address, mailing address.
• Medical Information – Health history, treatment records, prescriptions, and appointment details.
• Payment Information – Credit/debit card details, insurance information, and billing addresses.
• Device & Browsing Information – IP address, browser type, and website usage patterns.

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2. How We Use Your Information

We collect and use your personal information to:

✔ Provide healthcare services including consultations, treatment, and follow-up care.
✔ Schedule and confirm appointments via phone, email, or SMS notifications.
✔ Process payments and insurance claims for medical services.
✔ Communicate important updates, reminders, and patient resources.
✔ Comply with legal and regulatory healthcare requirements.

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3. Sharing of Information

We may share your information under the following conditions:

• With healthcare partners such as specialists, laboratories, or pharmacies involved in your care.
• With payment processors and insurance providers to process transactions and claims.
• With legal authorities when required by law (such as public health reporting or compliance with subpoenas).
• With administrative service providers who help us manage scheduling, customer support, and data security.

We DO NOT sell, rent, trade, or share your personal information with third parties for marketing or promotional purposes.

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4. Mobile SMS Messaging Privacy Policy

Information Collected:

We may collect information, such as name, phone number, and email address to facilitate communication.

Use of Information Collected:

We may use this information to:

• Send appointment reminders and confirmations.
• Respond to customer service requests and administrative inquiries.
• Provide billing notifications and important health updates.

Sharing of Information Collected:

We may share your information with:

✔ Payment processors for billing and transaction processing.
✔ Legal authorities when required by law.
✔ Administrative service providers to manage messaging services.

However, we do not share, sell, rent, or trade your information for promotional purposes.

Opting Out of SMS Messaging:

• You may opt-out of receiving SMS messages at any time by texting STOP.
• You may request assistance by texting HELP.
• Messaging frequency may vary. Messaging & data rates may apply.
• Your mobile information will not be shared with third parties for marketing/promotional purposes.

We follow CTIA guidelines 5.2.1 to ensure compliance with privacy and consumer protection standards. If you wish to have your information removed, you may contact us via email or regular mail as provided below.

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5. How We Protect Your Information

We take data security seriously and have implemented appropriate technical and organizational safeguards to protect your personal information from:

✔ Unauthorized access, alteration, or disclosure.
✔ Data breaches, theft, or cyber threats.
✔ Loss or misuse of sensitive health records.

Our systems comply with HIPAA regulations, ensuring that your protected health information (PHI) remains secure and confidential.

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6. Your Rights & Choices

As a patient, you have the right to:

• Access and request copies of your medical records.
• Update or correct your personal information.
• Request restrictions on how your data is used or shared.
• Opt out of certain communications, including SMS messaging.
• Request the deletion of your personal information where legally permissible.

To exercise any of these rights, please contact us using the information below.

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7. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect legal, technological, or operational changes. Any updates will be posted on our website, and continued use of our services implies acceptance of these changes.

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8. Contact Information

If you have any questions, concerns, or requests regarding your privacy, please contact us:

📞 Phone: 203-340-0911
📧 Email: info@cnpprimarycare.com
📍 Address: 1266 E Main St suite 700R, Stamford, Connecticut, 06902
🌐 Website: cnpprimarycare.com

By using our services, you acknowledge that you have read, understood, and agreed to this Privacy Policy.